Terms & Conditions

Welcome to Agapone. These Terms govern your use of the Agapone mobile application (the "App"), operated by Human Match ("Human Match", "we", "us"). Read them carefully — by tapping Accept and Continue you enter into a binding agreement with us.

1. Acceptance

By creating an account or using the App you confirm that (a) you have read and agree to these Terms and to our Privacy Policy, (b) you are at least 18 years old and have legal capacity to contract in your country of residence, and (c) you will comply with applicable law. Acceptance is digitally recorded in your profile's accepted_terms_version field together with terms_accepted_at, and is treated as the equivalent of a written signature. If you do not agree, do not use the App.

2. Description of the Service

Human Match is a depth-of-profile human connections platform. Core features:

• Personal DNA: up to 17 psychometric tests (MBTI, Enneagram, Big Five, DISC, Attachment Style, Love Languages, Connection Blueprint, Boundaries, Conflict Style, Relational Window, Partner Expectations, Success Definition, Living Style, Desire Profile, Intimacy Code, Humor, Cognitive-Relational) with localized reports.
• Cosmic layer: natal charts for Astrology (Whole Sign system), Human Design, Numerology, Chinese Zodiac, and daily Tarot, computed from the birth data you provide.
• Cross-compatibility: a 0–100 comparison with per-area explanation between your DNA and that of other users you are authorized to view, in mate, date, or colleague contexts.
• Communication: text/audio chat, in-chat photo sharing, WebRTC video calls between mutually accepted users, and time-boxed interest-based community rooms.
• Internal economy: the "Essences" balance and subscription plans (Light free, Spark paid) — see Clause 7.

Human Match may add, change, or remove features at any time. Beta or pre-release features are flagged as such and may be unstable.

3. Account, Eligibility and Security

You must create an account with a valid email or via Google Sign-In. You are responsible for:

• keeping your credentials confidential;
• the truthfulness of the information you provide — false statements (age, identity, third-party photos) breach these Terms;
• all activity originating from your account.

The App is not intended for anyone under 18. If we discover an underage user, we will suspend the account and delete associated data. Email support@agapone.com if you suspect such an account.

4. User Conduct and Content

You are responsible for everything you post — text, photos, audio, video, test responses. You agree NOT to:

• harass, threaten, intimidate, stalk, or send unsolicited sexual messages to other users;
• post sexually explicit, violent, discriminatory (race, gender, sexual orientation, religion, disability), unlawful or rights-infringing content;
• impersonate others, use third-party photos without permission, or create fake profiles;
• harvest data on other users (scraping, screenshots for republication, automated export);
• use the App for commercial, advertising, partisan political, unsolicited professional recruitment, or pyramid-scheme purposes;
• attempt to bypass moderation, payment, blocking, or usage-limit mechanisms;
• upload malware, reverse-engineer, decompile, or attempt to compromise App security.

Breaches may result in content removal, temporary suspension, or permanent ban, with or without prior notice, at our discretion. Where applicable, we may report illegal activity to the competent authorities.

5. Photo Moderation

All photos uploaded to your profile or albums are submitted to an automated computer-vision scan against the rules in Clause 4. Rejected images are removed automatically and the user is notified in-app. Ambiguous cases may be sent to human review by our moderation team, which operates under confidentiality. Users can report third-party content via the menu on each profile/message; reports are processed anonymously.

6. Intellectual Property and Licence

App content: the software, design, trademarks, icons, illustrations, test descriptions and algorithms are owned by Human Match and its licensors. We grant you a personal, non-transferable, non-exclusive, revocable licence to use the App for private, non-commercial purposes.

Your content: you keep all rights to the content you create (photos, descriptions, messages). By posting it you grant Human Match a worldwide, royalty-free, non-exclusive licence to store, display and process it strictly to operate the service in line with your privacy settings — for example, showing your photo to other users only within the radius and filters you chose. This licence ends when you delete the content or the account, except where strictly necessary to comply with legal obligations (Clause 11).

7. Subscriptions, Essences and Payments

Human Match offers two plans:

• Light (free): profile creation, community, cross and essential filters, with usage limits.
• Spark (paid): full, unlimited access — complete visit and reaction history, read receipts, advanced filters, premium community tools and free cross category unlocks.

The plan line-up may evolve over time: previous or promotional plans (e.g. Pulse) may become unavailable for new purchases; existing holders keep their terms until the end of the contracted period.

Paid subscriptions are purchased in-App as auto-renewing subscriptions processed by the Apple App Store on iOS or Google Play on Android. Payment is taken by the store at purchase confirmation. The subscription auto-renews for the same period (weekly or monthly, as chosen) unless cancelled at least 24h before the end of the current period through your store account settings. We cannot refund payments directly — refund requests are handled by the store you purchased from, under its policies.

Essences are an in-App virtual currency used to unlock cosmetic content and cross categories. They are consumable items and, per store rules, non-refundable once used. They have no monetary value outside the App, are non-transferable, and cannot be converted back into real money. Essence-pack purchases are processed by the App Store / Google Play.

We may change prices, end promotions, and adjust Essence costs of future features, with reasonable notice for ongoing subscriptions.

Right of withdrawal — waiver for immediate-performance digital content: By starting to use a paid subscription (e.g. Spark) or an Essences pack, you expressly request that performance begins immediately and acknowledge that you lose the 14-day right of withdrawal under Portuguese Decree-Law 24/2014 of 14 February (art. 17(2)) and EU Directive 2011/83/EU (art. 16(m)), as this is digital content supplied without a tangible medium whose delivery/use begins with your prior express consent. This waiver does not affect statutory rights that cannot be excluded where performance has not yet begun.

8. Cross-Compatibility and Mutual Consent

Full cross-compatibility detail with another user (per-area breakdown, category-by-category scores) requires explicit consent of both parties. When you request detail, the other user receives a notification and may accept or decline — declining triggers a 7-day cooldown before you can ask again. Accepting means both profiles become mutually visible at the requested level. You can revoke consent at any time by removing the unlock from your account settings.

9. Disclaimers — Insights are for Self-Knowledge

Reports, compatibility scores, astrology readings, Human Design profiles, Numerology numbers and any other content produced by the App are provided strictly for self-knowledge, personal exploration and entertainment. They DO NOT constitute medical, psychological, psychiatric, legal, financial or relationship advice, and do not replace consultation with qualified professionals. If you are facing emotional crises, suicidal ideation or any mental-health issue, contact a healthcare professional or local crisis line immediately. Human Match is not responsible for personal or relational decisions taken on the basis of the reports.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• the App is provided "as is" and "as available", without express or implied warranties of uninterrupted operation, accuracy, fitness for a particular purpose, or that the resulting connections will be satisfactory;
• Human Match is not a party to interactions between users and is not liable for the conduct, content, statements or meetings (online or offline) between users. Always gather information before meeting someone in person and prefer public places;
• to the maximum extent permitted by applicable law, Human Match's total aggregate liability to you for any claim related to the App or these Terms is limited to the minimum amount permitted by applicable law, except for damages arising from intent, gross negligence, death or personal injury, or from breach of mandatory consumer-protection law, which cannot be limited;
• Human Match is not liable for indirect, incidental, special, consequential damages, loss of profit, loss of data or loss of reputation.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by mandatory law (including consumer rights in Portugal and the EU).

11. Suspension and Account Deletion

We may suspend or terminate your account with immediate effect, with or without notice, in case of breach of these Terms, reasonable suspicion of fraud, order from a competent authority, or full service discontinuation. You may delete your account at any time via Settings → Account → Delete account or by emailing support@agapone.com. After deletion, we remove your personal data as described in the Privacy Policy, retaining only what is strictly necessary to comply with legal, tax and anti-abuse obligations (typically 12 months for moderation records).

12. Changes to the Terms

We may update these Terms when necessary (regulatory changes, new features, operational adjustments). On material changes we bump LegalVersions.currentTermsVersion and the App presents the new version for acceptance on next launch — you will not be able to use core features until you accept. Continued use after acceptance constitutes agreement to the updated version.

13. Governing Law and Dispute Resolution

These Terms are governed by Portuguese law, excluding its conflict-of-law rules. Parties will attempt to resolve disputes in good faith. Failing that, the courts of the consumer's place of residence shall have jurisdiction, without prejudice to the mandatory rights of EU consumers to bring proceedings in their country of residence. EU consumers may also use the European Commission's Online Dispute Resolution platform (ec.europa.eu/consumers/odr).

14. Miscellaneous

If any clause of these Terms is held invalid or unenforceable, the remainder stays in force. Human Match's failure to exercise a right is not a waiver of it. These Terms, together with the Privacy Policy and any feature-specific terms, constitute the entire agreement between the parties.

Thank you for being part of Human Match.